security control room operator responsibilities and skills

security control room operator responsibilities and skills
ikhlass ikhlass
jobs Jul 25, 2024 0

The security control room operator responsibilities is pivotal in safeguarding the integrity and safety of premises, assets, and individuals within a designated area. Operating at the heart of security operations, these professionals are tasked with the vigilant monitoring of surveillance systems, including CCTV and alarms, to promptly detect and respond to potential threats or incidents.

security control room operator job description 

You will be entrusted with the monitoring of an operational security control room running various security systems, including CCTV cameras and alarms. This involves viewing live feeds and detecting any possible suspicious activity or incidents, immediately contacting authorities or relevant response teams. You will keep an accurate, thorough log of all activities, incidents, and communications.

security control room operator responsibilities

Here is a concise list of responsibilities for a security control room operator:

  • Observe CCTV and other surveillance systems that are equipped to survey premises and activities.
  • Notice any suspicious activities or security breaches and report immediately to the relevant personnel.
  • Maintain accurate records of incidents, alarms, communications, and other activities for reference and reporting purposes.
  • Respond promptly but professionally to all radio communications by the security personnel and other departments.
  • Coordinate with security teams regarding any emergency for its prompt and effective response.
  • Operation and management of alarm systems, access control systems, and any other security equipment that may be required.
  • Geo location software is used for vehicle and personnel tracking and recording of movements.
  • Maneuver the incoming calls: respond to inquiries or direct calls to the concerned departments.
  • Implement and enforce the observance of security protocols and procedures to ensure a safe environment.
  • Maintain confidentiality and professionalism in all aspects of the job.

security control room operator skills

Effective security control room operators possess a range of skills essential for their role in ensuring the safety and security of facilities and personnel. Here are key skills required for this position:

  • Experience in the use of security equipment including CCTV, Computers, 2-way radios, and security software.
  • Experience in incident reporting and emergency response planning.
  • In-depth knowledge of security policies and procedures.
  • With a minimum of 2 years of working experience as a Control Room Operator.
  • Level: Proficient in MS Office and Google Suite applications.
  • A valid Certificate of Good Conduct.
  • Analytical skills: Has developed good analysis and problem-solving skills.
  • Organizational skills: Able to multi-task and handle various duties as assigned to them with ease.
  • Language: Fluent in spoken and written Swahili and English; additional languages will be an added advantage.
  • Communication skills: Good communication skills over the phone, radio, and email.
  • Demonstrates readiness to learn and adapt in a dynamic work environment.

security control room operator responsibilities and skills

In conclusion, the security control room operator responsibilities are indispensable in ensuring the safety and security of facilities and personnel.

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