role description for receptionist in hotel in UAE

role description for receptionist in hotel in UAE
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jobs Aug 7, 2024 0

The role description for receptionist is pivotal in ensuring smooth and efficient operations at the front desk, serving as the first point of contact for clients and visitors. Responsible for managing check-ins and check-outs, handling reservations, and providing exceptional customer service, the Receptionist plays a crucial role in creating a welcoming environment.

Receptionist job description and salary

A Receptionist is the first point of contact for the clientele and visitors within a place of work. The duties entail extending a warm welcome to the clientele and visitors, attending to telephone calls, and handling various administrative duties. These administrative duties include making appointments, setting up meeting rooms, sorting out mails, and security-related tasks like the issuance of visitor badges and visitors’ logs. The role also assists with general office administration and often supervises junior administrative staff. The receptionist salary scale in Dubai ranges between AED 2,000 and AED 6,000 per month, with an average of AED 3,395 per month for 1-13 years of experience.

Explore more: Discover the responsibilities of front desk receptionist

role description for receptionist

The following is a more refined role description for the receptionist.

  • Provide warm receptions and ensure that clients and visitors are owner-hosted.
  • Conduct a tour with the clients in the office.
  • Introduce clients to the staff, as appropriate.
  • Follow up on security procedures for badges and visitor logs.
  • Perform administrative tasks such as copying, faxing, taking minutes during a meeting, arranging travel.
  • Setting up the different meeting and training rooms.
  • Answer and direct phone calls professionally.
  • Distribute Mail.
  • Make appointments and schedule meetings.
  • Administrative support for other staff.
  • Hire, supervise, train a junior administrative team.
  • Customer service of an excellent nature.

Explore more: What does the receptionist needs for front desk

Hotel receptionist job responsibilities

This is a compact job description for a Hotel Receptionist:

  • Conduct check-in and check-out of guests.
  • Process efficiently online and phone reservations.
  • Inform guests about the various means of payment and verify credit cards.
  • Register clients by obtaining all required information: contact information, dates of stay.
  • Welcome and give the key to clients upon arrival, assigning rooms.
  • Provide information regarding the hotel and its services, including room availability, rates, and amenities.
  • Attend and solve client complaints quickly and with professionalism.
  • Liaise with housekeeping to ensure that all the rooms are clean, tidy, and well-furnished.
  • Confirm group reservations and plan special services for VIP guests and events.
  • Keep accurate records of bookings and payments.

role description for receptionist in hotel in uae

The role description for receptionist underscores the importance of this position in maintaining an efficient and welcoming front desk environment.

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