Discover UAE hospital receptionist roles and responsibilities

hospital receptionist roles and responsibilities
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jobs Oct 28, 2024 0

hospital receptionist roles and responsibilities encompass a wide range of tasks that are vital to the smooth operation of a healthcare facility. In this article, we look at the hospital receptionist roles, qualifications, and salary in the United Arab Emirates.

hospital receptionist job description 

A hospital receptionist serves as the essential first point of contact for patients and visitors, playing a crucial role in shaping their overall experience. With responsibilities that include greeting individuals, managing appointment schedules, verifying insurance details, and maintaining patient records, the receptionist ensures that the administrative side of healthcare runs smoothly.

hospital receptionist roles and responsibilities

Here are the hospital receptionist roles and responsibilities especially in uae:

  • Greet the patients and visitors and guide them towards the relevant departments or services.
  • Attend to calls, attend to inquiries, and fix appointments when necessary.
  • Keep patient records and files updated and maintained accurately
  • Verify insurance information, process co payments, and help patients with their inquiries regarding billing.
  • These involve filing, scanning, and data entry to support the healthcare team.
  • Informed service availability, procedures, and policies of the hospital to the patient and their family members.
  • This includes rescheduling and cancelling the appointments of the patients efficiently.
  • Assist in sending and receiving messages between the patient and their provider.
  • Assist in managing emergencies by informing the appropriate medical personnel.

qualification for receptionist in hospital

Following is the Qualification required for the receptionist in the hospital:

Experience:

  • Minimum 2 years of experience in the same position and preferably in the health facility.

Education:

  • Certificate in administration or training relating to medical reception.

Organization:

  • Keen to detail and well-organized with work and records.

Multitasking Skills:

  • Can deal with multiple tasks and perform well within time.

Interpersonal Skills:

  • To develop good interpersonal relations with the patients and coworkers.

Administrative Skills:

  • Must be in a position to carry out administrative responsibilities and employ office software.

Health Care Knowledge:

  • Knowledge of medical terminology and health care practices.

Problem Solving:

  • Can handle patient complaints/queries and may mitigate any issue.

Professionalism:

  • Professional attitude and discretion must be maintained in all contact with others.

10 Importance of reception in hospital

Here 10 Importance of reception in hospital;

  • This is the area where the first impression of every patient and visitor is made concerning a hospital, and this must leave a mark in their minds.
  • Receptionists allow patients to easily navigate through the hospital, improving their experience in such an institution.
  • Effective Scheduling Manages and streamlines the flow of patients with minimum waiting time.
    Proper verification of insurance and payment collected in order to smoothen the financial process.
  • The receptionists also act as focal points of information to the patients regarding services and processes.
  • They perform crucial administrative tasks, allowing the providers of healthcare to see to the patients.
  • The receptionists can easily satisfy the demands of the patients in case of an emergency and facilitate timely care.
  • They serve as liaisons between other departments, aiding to facilitate effective communication and teamwork.
  • It enhances patients’ satisfaction and ultimately their loyalty through the friendly and efficient reception service it gives.
  • Receptionists are representatives mirroring the values of the hospital in relation to quality care, a thing that may influence the trust of patients and confidence in services offered.

Hospital Receptionist salary in dubai 

In Dubai, the salary for a medical receptionist typically ranges from AED 3,000 to AED 4,500 per month. The average monthly salary is around AED 3,666, which applies to employees with experience ranging from 1 to 13 years.

hospital receptionist roles and responsibilities

In summery, hospital receptionist roles and responsibilities are pivotal in ensuring that healthcare facilities operate efficiently and effectively.

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