Comprehensive Guide to guest service agent duties

Comprehensive Guide to guest service agent duties
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jobs Nov 23, 2024 0

guest service agent duties include welcoming guests upon arrival, confirming reservations, and acting as the primary point of contact for any assistance or information they may require. In this article, we will provide an overview of the duties and skills required of guest service agents.

guest service agent duties

Here are the guest service agent duties:

Guest Welcome and Interaction

  • Welcome guests at arrival and confirm reservations.
  • Serve as the main contact for guests in need of assistance or any information.
  • Listen to customer queries and offer tailored answers, recommending activities and hotel amenities.

Knowledge and Recommendations

  • Develop an intimate knowledge of the hotel property, local attractions, and community businesses.
  • Offer recommendations to guests that are best suited to each guest‘s desire/needs.

Arrangements and Coordination

  • Organize events, outings, transportation, or other requests special requests for hotel guests.
  • Book reservations accurately and correctly, paying attention to detail.

Communication and Support

  • Answer phone calls, respond to guest inquiries, and provide accurate and helpful information.
  • Take and distribute messages or mail and redirect calls as needed.

Complaint Handling and Resolution

  • Respond promptly and professionally to complaints, ensuring satisfaction to guests.
  • Find appropriate solutions to address and resolve concerns.

General Support

  • Assist guests with the check-in or check-out process as required.
  • Be friendly and welcoming at all times; it is a must when providing a positive guest experience.

Read more: guest relation officer job description and responsibilities

Guest Service Agent skills

Here‘s list of Guest Service Agent Skills and Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality industry is an added advantage.
  • Knowledge about Hotel operations, procedures, and reservation systems is an added advantage.
  • Some knowledge regarding hotel management software is desirable.
  • Must be able to handle cash transactions accurately and responsibly.
  • Proficient in using basic computer applications and systems.
  • Strong communication and interpersonal skills
  • Provide personalized and efficient guest service
  • Must be warm, friendly, approachable, yet professional.
  • Willingness to learn and develop through training provided.
  • Must be legally eligible to work in the country of the location of the hotel.
  • Understanding and abidance of workplace policies and regulations.

Read more: assistant hotel manager responsibilities and salary in uae

Guest Service Agent salary in Dubai

The average salary for a Guest Service Agent in Dubai is approximately AED 6,100 per month, though this can vary based on experience, employer, and qualifications. Entry-level positions typically offer salaries ranging from AED 4,500 to AED 5,000, while more experienced professionals may earn up to AED 7,000 or more.

Comprehensive Guide to guest service agent duties

In conclusion, guest service agent duties are essential to creating a welcoming and seamless experience for hotel guests, ensuring their needs are met with professionalism and care.

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