Find out telesales skills and responsibilities

Find out telesales skills and responsibilities
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jobs Aug 2, 2024 0

telesales skills and responsibilities encompass a variety of essential abilities and duties. Key skills include effective communication, where the ability to clearly and persuasively convey product information is crucial; active listening, which ensures understanding and addressing customer needs and objections; and strong sales techniques to close deals and meet targets.

telesales job description

As a Telesales Representative, you will call potential or current customers, discuss our products or services with them, and promote them according to predetermined scripted guidelines. Your role will be to answer customer queries, understand their needs, and guide them toward closing a sale. You will also update our database, efficiently manage orders, and be responsible for the professional handling of customer complaints to safeguard the reputation of our company.

telesales skills and responsibilities

Here are some essential telesales skills and responsibilities:

  • Dial potential or current customers to sell and educate them on products or services from scripted presentations.
  • Answer questions from customers about products or the company.
  • Engage the customer to determine needs and close the sale effectively.
  • Refer prospects to the field sales team as appropriate.
  • Accurately enter and update customer information into database.
  • Process orders in a quick and efficient manner.
  • Resolve customer complaints to maintain the reputation of the company.
  • Meet and also surpass sales quotas by assisting in future sales opportunities.
  • Record detail-oriented logs for the calls and sales, including all relevant information.

telesales skills

  • Demonstrable experience in Telesales or any other sales/customer service environment
  • Successful selling record, especially over the telephone
  • Experience with CRM and Telephone Systems
  • Able to learn quickly the features and benefits of our products and services and articulate them effectively.
  • Excellent English language skills, both written and spoken
  • Excellent Communication and interpersonal skills
  • Resilience and the ability to maintain composure in the face of rejection
  • Ability to negotiate and resolve issues in an effective manner.
  • A high school diploma is required; a bachelor’s degree is a plus.

telesales interview questions for freshers

Some of the telesales interview questions, specifically for freshers, along with a small description of what an interviewer may look at in their answer are as follows:

1. Tell me something about yourself and why you have an interest in a telesales position.

  • Purpose: Assess your background and interests in the light of the telesales position to which you are applying.

2. What do you know about our company, and what products or services have you come to know that we deal in?

  • Purpose: See if you’ve done your homework or are at least acting interested in the company.

3. How do you do when faced with a situation where the customer just doesn’t want to buy what you’re selling?

  • Purpose: To seek ability in dealing with rejection; finds your strategy for overcoming objections.

4. Can you give an example of a time when you had to convince someone of your point of view?

  • Check for persuasion and communication skills, even though the example is from a non-professional setting.

5. How do you handle numerous calls to follow up on/to make and follow ups in some cases?

  • Objective: Test organizational skills, and how one manages time

6. How would you explain a technically difficult product or service to a customer who does not get it?

  • Objective: Check whether you can make complex information simple and put it across clearly.

7. Describe a situation where you faced an obstruction or hindrance to your work. How did you handle it?

  • Objective: Obtain details about your problem-solving skills and ability to cope.

8. How will you develop rapport with a new customer over the phone?

  • Objective: Probe your interpersonal skills and relationship-building abilities with customers.

9. How do you motivate yourself to keep going on, still maintaining a positive attitude when you are met with several rejections?

  • Purpose: This test will check your determination and disposition to be resilient and positive in a sales setting.

telesales salary in dubai

In Dubai, United Arab Emirates, the average salary for a Telesales Executive is AED 6,800 per month. This figure can vary depending on factors such as experience, company size, and industry. Entry-level positions may offer lower salaries, while more experienced telesales professionals or those in specialized sectors might earn higher compensation.

Find out telesales skills and responsibilities

Telesales skills and responsibilities are integral to driving successful sales outcomes and ensuring customer satisfaction. By mastering effective communication, active listening, and persuasive sales techniques, telesales professionals are able to engage potential customers and address their needs effectively.

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