Dnata company
Job Overview
As a Customer Service Agent at dnata, you will be responsible for handling customer inquiries, concerns, and requests in a professional and timely manner. This includes answering customer calls, responding to emails, and resolving customer complaints. You will also be required to investigate and action customer enquiries, concerns, and requests, and liaise with internal departments to ensure that customer queries are resolved within agreed timescales.
Responsibilities
- Handle customer contacts, including telephone calls, emails, and faxes, in a professional manner to meet customer requirements
- Achieve individual Key Performance Indicators (KPIs) for specific Contact Centre accounts to ensure agreed service levels are met
- Handle multiple third-party accounts simultaneously to enhance overall Contact Centre productivity
- Achieve or surpass call quality targets on a weekly and monthly basis, with calls monitored by a Quality Officer/Team Leader to ensure high-level customer service
- Ensure accuracy when completing third-party account-related call logs and customer case logs for all calls received
- Maintain up-to-date and accurate knowledge on all aspects of each account’s products/services, including standard operating procedures, new products, and promotional campaigns
- Identify and escalate priority issues to a Team Leader when necessary to uphold quality of service to all customers
Qualifications
- More than 1 year of experience in Airport Operations
- 10 years of schooling or equivalent
- Experience in the contact centre industry
- Fluency in written and spoken English
- Basic knowledge of Microsoft Office packages
- Excellent sales skills
- Professional telephone etiquette
- Effective Communication skills
- Spoken Arabic language skills would be advantageous
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to help you succeed in your role
- Access to cutting-edge technology and tools
- A chance to work with a reputable and established company in the aviation industry
To apply for the Customer Service Agent position at dnata visit “emiratesgroupcareers”.
Job Detail
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ExperienceLess than 1 Year
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GenderFemale
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QualificationDiploma