Zapegg Tax Consultant
Job Overview
Zapegg Tax Consultant is searching for a skilled and proactive Desktop Engineer to join our IT team in Dubai. This role is crucial in the management of daily incidents and requests within the Desktop and Remote Access environments, ensuring operations run smoothly. The right person will work closely with end users, IT staff, and other stakeholders in an effort to improve system functionality and maintain operational performance.
Responsibilities:
- Resolve routine incidents and requests in the Desktop and Remote Access environments, maintaining SLA standards.
- Carry out assigned IT projects within the stipulated time frame while providing frequent updates on managed systems.
- Team up with end users as well as IT personnel to examine, analyze and fix problems escalated by the Service Desk.
- Offer Citrix remote access environments support including off-hour maintenance services.
- Handle Active Directory settings for department-managed systems.
- Assist in software distribution via Altiris; patch workstations, desktops, and virtual machines.
- Provide file and print services help for end users.
- Help building management systems (BMS) and cameras located at various US locations.
- Keep workstations by Appsense as well remote access solutions working smoothly.
- Ensure compliance with security regulations by managing Antivirus and Data Loss Prevention (DLP) platforms.
- Be prepared to change shifts often; overnight shifts will be preferred.
Qualifications:
- Graduate or postgraduate degree in Technology, specializing in Computers or Information Technology (IT).
- Minimum of three years of relevant experience in a similar role.
- Strong problem-solving abilities and effective interaction with end users and IT staff.
- Experience with batch scripting, VB, and PowerShell for software implementation and workstation management.
- Proficiency in supporting Citrix XenApp 6.5, 7.15, or higher versions.
- 3-4 years of experience supporting Windows 10 and its components, including Registry, BitLocker, Dot Net, and MSI Installations.
- Experience with Microsoft Office 2013 and 2016, and file and print services on Windows 2012 & 2016 Servers.
- Ability to update and support Symantec Endpoint Protection, Lumens ion, and Appsense.
- Knowledge of ITIL principles, particularly in Incident, Problem, and Change Management.
- Strong written and verbal communication skills, with the ability to coordinate and execute assigned projects.
- Basic understanding of IT infrastructure and troubleshooting, with advanced skills in resolving complex issues.
Why us:
- Opportunity to work in a dynamic and innovative environment.
- Play a key role in ensuring the stability and security of our IT systems.
- Contribute to the overall success of our operations in Dubai and advance your career with us.
If you are a passionate software engineer looking to make an impact in a thriving company, we’d love to hear from you. Apply now here to join our team at Zapegg Tax Consultant and help shape the future of our software solutions.
Job Detail
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Experience3 Years
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GenderBoth
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QualificationBachelor Degree